Policies
We want every appointment to run smoothly. Please read the following before you book. They form part of your agreement with Style Deluxe.
Bookings & deposits
- A non-refundable deposit may be required for longer appointments or home visits. The amount and how to pay will be confirmed when you book.
- Your slot is held once any required deposit is received. The balance is due at the appointment unless we agree otherwise.
Cancellations & rescheduling
- Please give at least 48 hours’ notice to cancel or move your appointment where possible. Late cancellations may forfeit the deposit.
- To reschedule, reply to your confirmation message or contact us with your booking details.
Lateness
- If you are more than 15 minutes late, we may need to shorten the service or rebook so the next client is not kept waiting.
Hair preparation
- Arrive with hair clean and detangled unless we have agreed a wash is included.
- Take down previous extensions before braiding appointments unless you have booked a removal add-on.
Allergies & scalp health
- Tell us about allergies, sensitivities, or scalp conditions before we start. Some products may require a patch test.
- We do not give medical advice. Speak to your GP for clinical concerns.
Children
- Children are welcome for age-appropriate styles when a parent or guardian stays for the full appointment.
Questions? Contact us before you pay a deposit.